Frequently Asked Questions (FAQ) | Kawaii Fashion Co

1. What kind of fashion does Kawaii Fashion Co specialize in?
We specialize in a blend of Y2K and Kawaii clothing. Dive into our collection to find playful pastels, throwback thrills, and nostalgic gems from the Y2K era.

2. How long will it take for my order to arrive?
Typically, orders are processed within 2-3 business days and shipped immediately after. Depending on your location, shipping can take anywhere from 5-15 business days. For more details, check our Shipping Policy.

3. Can I return or exchange an item?
Yes, we have a return and exchange policy in place. If your item doesn’t fit or meet your expectations, please refer to our Return Policy page for detailed steps on processing a return or exchange.

4. How secure is my personal information?
Your security is our top priority. All transactions are processed with 256-bit SSL encryption, ensuring that your information is always protected.

5. Can I track my order?
Absolutely! Once your order has been shipped, you’ll receive a tracking number via email.

6. Do you ship internationally?
Yes, we do! We have a global community and ship to fashion lovers all over the world.

7. I received a damaged item. What do I do?
We apologize for the inconvenience. Please contact our support team at [email protected] with details and photos of the damaged item, and we’ll assist you promptly.

8. What payment methods do you accept?
We accept Paypal, Stripe, Visa, MasterCard, Discover, and American Express through our Secure Paypal Checkout.

9. Are there any additional fees I should be aware of?
Taxes and shipping fees are calculated at checkout. To get an idea of potential charges, please refer to our Shipping Policy.

10. I have a style suggestion or feedback. How can I share it?
We love hearing from our community! Feel free to email us your suggestions or feedback at [email protected].